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Concierge Services




Aspen
Aspen
Aspen
Aspen
Aspen


Each guest is assigned a personal agent with whom they can reach directly prior to their stay to coordinate their needs, and then during their stay for anything else they require.

We meet each guest upon arrival and give them a tour of the property so that they know where things are and how they work. 

We help design your stay for adults, children, weddings or entertaining. Our Rental Specialists provide Vacation Rentals with A SENSE OF HOME.

We offer concierge service from dining, private club use, limo service, children's activities, and staff from chefs, maids, butlers and drivers, ski instructors and babysitting services.  Just let us know your needs & we fulfill them.

Our personal agent service for each guest means that they will receive an immediate response to any emergency that may arise outside of our normal business hours. We fit the traveler with a home that fits their sense of style & comfort.  In short, we are here to serve our guests and property owners so that they can relax and enjoy everything that our amazing little corner of the world has to offer!

We are meticulous in caring for the properties that have been entrusted to us. 

We represent some of the finest private residences in the Aspen and couple those properties with a detail-oriented hospitality philosophy to make sure each guest has the most memorable experience possible.

FAQ's




Aspen

Why rent a luxury vacation home, villa or apartment?

Leasing a Five Star Destinations vacation home is ideal if you are looking for good value, privacy, space, convenience and impeccable service. When compared to a luxury hotel our homes provide great value, and you enjoy lots of additional space: ample living rooms, gourmet kitchens, several bedrooms and private bathrooms, and, in some cases, even your own private pool and/or spa. Time & Place homes allow you to relax and create memories with your family and friends – under one roof. Plus our Concierges provide the knowledge, inside information, and access to help make your vacation special and memorable.

Is there a minimum length of stay requirement at your properties?

The minimum lengths of stay at our Time & Place homes vary depending on the home. Minimum stay periods range from 3-7 days in most cases during high and peak seasons. In rare cases, minimum stay periods can be as much as 14 nights. For more specific details, please inquire with one of our rental specialists.

Is there a certain day of the week for arrivals?

Most Time & Place luxury vacation homes allow arrivals any day of the week, although few of the homes may have restrictions. Please ask us about the particular home you are considering.

Are your properties appropriate for large groups?

Yes, many of our homes are the perfect setting for large gatherings such as family reunions and corporate events. We will be happy to help you find the best luxury vacation home that meets your needs.

Are the vacation homes air-conditioned?

It depends on the home you are renting. Some luxury vacation homes have central air conditioning, others only have air available in the bedrooms, and some may have only fans. Please inquire when making a reservation.

What about WiFi and cable/satellite?

Most of our homes have complimentary wifi, along with cable or satellite TV, however, only a few homes offer computers. Please inquire about the particular vacation home you are interested in.

Are the photos of the vacation homes on your website the exact home we will be staying in?

Yes. All of our vacation home rental photos showcase the exact property you will be residing in, with exception of resort units that are very similar.

Are rental rates per person or per home? Are there limits to the number of people that can stay at a property?

The price of 5 Star Destinations vacation rentals, as posted on our website, reflect the rate for the entire home and not per person. Please note that all prices and details are subject to change.

Are there limits to the number of people that can stay at a property?

Each home has a maximum occupancy based on the ideal sleeping accommodations for the home.

Do home rental prices fluctuate depending on season?

Yes – please visit our individual property pages for more pricing information. You may also email or call a 5 Star Destinations representative for more information.

When are payments due for my 5 Star Destinations rental?

50% of your total payment is due at the time of reservation in order to confirm your reservation. We accept Visa, MasterCard or American Express. We also accept wire transfers and checks. The remaining 50% is due 90 days before your arrival date. If you are within 90 days of your travel, we require payment in full.

What is your Cancellation policy?

Reservations are non-cancelable and non-refundable. We highly recommend purchasing travel insurance through our rental experts should cancellation be a possibility.

Do you require security deposits?

A security deposit via wire only is required with each rental and is due 21 days prior to arrival. Two credit cards are also required as backup to the cash security deposit. The deposit is fully refundable, less any incidental charges or property damage costs or repairs, as follows: a minimum of 75% within 30 days of departure with homeowner approval, the balance within 60 days after departure. Security deposit rules will be discussed with you at time of booking and will be detailed on your contract.

Is housekeeping included?

Housekeeping services are included in every reservation.  The frequency of service depends on the length of your stay, the property you are staying in, and the time of year you are visiting.  We use high-thread count, hotel quality linens in all of our properties which are professionally laundered.  Additional housekeeping services can be purchased if desired.

What kind of concierge services does 5 Star Destinations offer?

Our local, on-site Concierge will be your main contact before your trip and while you are in residence. They will meet you at the home, give you a tour, and help you with any reservations or questions you may have. In addition, they can book in-home services such as private chefs, masseuses and additional housekeeping. They are fabulous at creating memorable vacations!

Can I pre-order groceries?

Your private Concierge will be happy to stock your home with the food and beverages of your choice at an additional charge. Because some of our homes are in remote locations, we request you provide grocery lists at least 2 weeks in advance.

Can I hire a private / personal chef?

Absolutely! Our Concierge would be happy to assist you in booking a personal chef. Costs will vary based upon destination.

Are there tax and service charges for your properties?

The current tax rate is 11.3% in Aspen, 6.9% for Pitkin County outside city limits and 12.8% in Snowmass Village.

Travel Insurance




Aspen

Generali Travel Insurance

Travel Smarter ™


We are a full-service travel insurance and assistance provider. Formerly doing business as CSA Travel Protection, our customers will receive the same quality travel insurance plans and outstanding customer service they have come to expect from us over the past 25 years. Our Standard, Preferred and Premium plans are built on the diverse needs of today’s travelers, designed to help you travel smarter. With Generali You Get:

• Travel insurance plans designed to protect your vacation investment from certain unforeseen events that could cause you to cancel or interrupt your trip and lose your pre-paid, non-refundable trip costs.

• 24-hour emergency hotline from anywhere in the world to help customers access a global network of physicians and care providers. Customers also receive ID Theft Resolution Services and Concierge Services for a variety of traveling needs, including pet relocation assistance.

• Help from our emergency assistance, customer service and claims representatives that are part of our award-winning teams in San Diego and Bethesda and are ready to serve you when and where you need them.

• Unsure if a travel insurance plan is right for you, but want to take advantage of time-sensitive benefits? Put your plan in place today and take advantage of our free look period.

Click here to Travel Insurance Website

Terms & Conditions




Aspen

1. Rental Agreement. Every property rental requires a rental agreement signed by Landlord and Tenant before a booking is final. We strive to get that done in a 72-hour period. It will be sent to you by Electronic Signature for both you and the Landlord to sign. All rental payments may be paid by wire transfer or a credit card with the additional of a convenience fee of 5%. However, all Security Deposits must be received in a Bank Wire Transfer that will be designated on the Contract.

2. Cancellation Policy. All rental payments are non-refundable once a Rental Agreement is signed and payments are funded. Five Star will do its best to re-rent a property upon request by Tenant and approval by Landlord.

3. Acceptance of Premises. Tenant accepts the condition of the Premises by either: (i) conducting a physical walk-through of the Premises, whether conducted by Tenant or its agent; (ii) reviewing photographs of the Premises; or (iii) reviewing a written description of the Premises.

4. Security/Damage Deposit or Pet Deposit. Upon execution of the Rental Agreement by Landlord, Tenant shall deliver a Security/Damage and Pet Deposit in the amount indicated on the Summary Page of the Rental Agreement. The Deposit shall be wire transferred to the account designated on the Summary Page and shall identify Renter by name and unit number. A security deposit may not be paid by a credit card. The keys to the Premises will not be released until after the Deposit is received in good funds, the Rental Agreement has been signed by Landlord and Tenant, and the Total Amount Due under the Rental Agreement has been received by Five Star. Security Deposits can range from $1,000 to $75,000 depending on the property rented. Many of our properties are valued at over $10,000,000. A Security Deposit is refundable if there are no damages or outstanding charges for services, cleaning fees or repairs.

5. Dog Deposit. If a dog is allowed, the owner of the pet is required to have medical or verification of disability documentation, if applicable, and a certificate from a veterinarian stating that the dog is in good health. A copy of the papers must be sent for the Five Star Destinations files in advance of the rental. No Five Star properties allow cats because of allergies. Renter agrees to keep dog's nails clipped during the rental period to protect the finishes throughout the home. Renter agrees to pick up after pets when walked on the property to preserve the property grounds. If an animal/pet is brought to a property without approval within the lease contract there will be a $10,000 fine. Any property a pet stays at will be required to have all carpets, rugs, furniture and linens cleaned professional out of the security deposit or dog deposit.

6. Aspen Resort Fee. All bookings are subject to a 5% Aspen Resort Fee. It will itemize on booking summary as a booking fee.

7. Lodging Taxes. All properties are subject to lodging taxes that are designated by the City, or County that you rent within.

8. Concierge Arrangements. If Tenant needs concierge help with dining, beauty services, activities, groceries or any other services they will contact their Five Star Agent to help make the arrangements. Each Tenant will have the opportunity to have one Aspen Airport Pick-up and Drop-off. Depending on the rental amount Tenant may be offered the use of a private club, a massage, a visit to an athletic club, recreational passes for children and or a spa pass.

All bookings must be paid 100% in full for all fees, security deposits, pet deposit if applicable, cleaning charges and applicable taxes by their designated date before booking is final.

9. Daily and or Departure Cleans. Departure cleans are paid with the booking, but a Rental Agreement may require a number of daily cleans with each rental that will be paid by the Tenant with either a credit card or taken from or added into the security deposit for payment for cleaning.

10. Proof of identity. All rentals require a copy of the Tenants driver's license or passport.

11. Interest on Deposits. Any interest earned on deposits is for the benefit of Five Star Destinations, Inc.

12. Trip Insurance. We recommend that each Tenant purchase trip and damage insurance, we only offer trip insurance.

13. Personal Property Insurance. We suggest that Tenant make sure that they have personal property insurance on their personal property when traveling, in the unlikely event of loss.

14. Credit Card Charges. If a tenant wishes to pay for any services, additional rents or activities with a credit or debit card through Five Star Destinations, there will be a 5% convenience fee will be added to the amount to be charged.

15. Disputes. Any dispute arising out of the Rental Agreement shall be resolved solely in court proceedings instituted in Pitkin County, Colorado, and Tenant hereby submits to the jurisdiction of the Pitkin County Courts.

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