Five Star
Terms and Conditions
1.
Aspen Resort Fees. All bookings are subject to a 5% Aspen
Resort Fee, which MAY includes special services from Private Club use, Aspen
Airport Pickup and Delivery, limited in-house massages, limited spa passes or limited
work out passes, limited recreational center passes for children or limited
miniature golf or ice skating passes. The resort fee may include
gift baskets, and other concierge services. All Services included are
based on the amount of service fee paid.
2.
Booking Fees. A booking fee is 5% and is charged for
accounting and processing fees. This can be reduced to a 1% Booking Fee,
if funds are sent by wire or direct deposit.
3.
Lodging Taxes. All properties are subject to lodging taxes
that are designated by the City, or County that you rent within. They range in
the Aspen Area from 6.9% to 12.3% depending on which city or county the
home is located.
4. Daily and or
Departure Cleans. Departure cleans are paid by the tenant
with the booking, but a Rental Agreement may require daily or weekly cleans
with each rental that will be paid by the Tenant with either a credit card or
cash or can be added into the security deposit for payment for cleaning
5. Rental Agreement. Every
property rental requires a rental agreement signed by Landlord and Tenant
before a booking is final. We strive to get that done in a 72-hour
period. It will be sent to you by Electronic Signature for both you
and the Landlord to sign. All rental payments may be paid by a
credit card with the additional of a booking fee of 5% for accounting charges,
but if you pay by wire or by cashier’s check there is a 4% discount applied. However,
all Security Deposits must be received in a Bank Wire Transfer that will be
designated on the Contract.
6. Cancellation Policy. All
rental payments are non-refundable once a Rental Agreement is
signed and payments are funded. Five Star will do its best to re-rent a
property upon request by Tenant and approval by Landlord.
7. Acceptance of Premises. Tenant
accepts the condition of the Premises by either: (I) conducting a physical
walk-through of the Premises, whether conducted by Tenant or its Agent; (ii)
reviewing Photographs of the Premises; or (iii) reviewing a written description
of the Premises. All Premises may not be exactly same as photographs, as
furniture & art gets changed time to time.
8. Security/Damage Deposit or Pet Deposit. All
properties are subject to funding a Security Deposit that is fully refundable
if there are no damages or service fees unpaid. Upon execution of the
Rental Agreement by Landlord, Tenant shall deliver a Security/Damage in the
amount indicated on Summary Page of Rental Agreement. The Deposit shall be wire
transferred to the account designated on the Summary Page and shall identify
Renter by name and unit number. A security deposit may not be paid by a credit
card and must be paid by wire or cashier’s check. The keys to the Premises will
not be released until after the Deposit is received in good funds, the Rental
Agreement has been signed by Landlord and Tenant, and the Total Amount Due
under the Rental Agreement has been received by Five Star. Security Deposits
can range from $1,000 to $75,000 depending on the property rented. Many
properties are valued over $10,000,000. A Security Deposit is refundable if
there are no damages or outstanding charges for services, cleaning fees or
repairs.
9. Dog
Policy. If a dog is allowed on a specific
property, the owner of the pet is required to have medical or verification of
disability documentation, if applicable, and a certificate from a veterinarian
stating that the dog is in good health. A copy of the papers must be sent for
the Five Star Destinations files in advance of the rental. No Five Star properties allow cats because of severe allergies by most homeowners. Renter agrees to keep dog's nails clipped during the rental period to protect the finishes throughout the home. Renter agrees to pick up excrement Star properties allow cats because of severe allergies by most homeowners. Renter agrees to keep dog's nails clipped during the rental period to protect the finishes throughout the home. Renter agrees to pick up excrement after pets
when it is on the property grounds to preserve the property
grounds. If an animal/pet is brought to a property without approval within the
lease contract there will be a $10,000 fine. Any property a pet
stays at will be subject to the potential of having all carpets,
rugs, furniture and linens cleaned professional out of the security deposit and
any other damage to the inside of the house or deterioration of the yard area
paid by the security deposit.
10. Concierge Arrangements. If
Tenant needs concierge help with dining, beauty services, activities, groceries
or any other services they will contact their Five Star Agent to help make the
arrangements. All special bookings for special activities, must be
paid 100% in full by their designated date before booking is final.
11. Proof of identity. All
rentals require a copy of the Tenants driver's license or passport.
12. Interest on Security Deposits. Any
interest earned on deposits is for the benefit of Five Star
Destinations Aspen, LLC. All security deposits are held in a separate
account.
13. Trip
& Personal
Property Insurance. We recommend that each Tenant purchase
trip and damage insurance and personal property insurance on their personal
property when traveling, in the unlikely event of loss.
14. Disputes. Any
dispute arising out of the Rental Agreement shall be resolved solely in court
proceedings instituted in Pitkin County, Colorado, and Tenant hereby submits to
the jurisdiction of the Pitkin County Courts.
15.Smoking
Policy: Our houses are non-smoking houses which include
cigarettes, cigars, marijuana or any other substance. If there is smoking
inside a home the penalty is $15,000.00.
16. Covid-19. As of March 5, 2021, all travelers visiting Pitkin County are required to fill out a form on the county website acknowledging local COVID-19 policies and are encouraged, although not required per CDC travel guidance, to get tested before arrival.
The Five Rules, 1. Social Distance 6 feet, 2. Wash Hands Frequently, 3. Wear Masks in public places as required, 4. Stay home if sick, 5. If experiencing symptoms, seek testing immediately.
More information regarding this policy can be found at Hello I need to update the verbiage
for the covid 19 policy in our terms and conditions that shows under the five
star services > terms and conditions page.
I attached what it says now in a image
to the email and I need it to be updated to this
As of March 5, 2021, all travelers
visiting Pitkin County are required to fill out a form on the county website
acknowledging local COVID-19 policies and are encouraged, although not required
per CDC travel guidance, to get tested before arrival.
The Five Rules, 1. Social Distance 6 feet, 2. Wash Hands
Frequently, 3. Wear Masks in public places as required, 4. Stay home if sick,
5. If experiencing symptoms, seek testing immediately.
More information regarding this policy
can be found at https://covid19.pitkincounty.com/traveler-responsibility-code/