FAQ
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FAQ'S

Leasing a Five Star Destinations vacation home is ideal if you are looking for good value, privacy, space, convenience and impeccable service. When compared to a luxury hotel our homes provide great value, and you enjoy lots of additional space: ample living rooms, gourmet kitchens, several bedrooms and private bathrooms, and, in some cases, even your own private pool and/or spa. Time & Place homes allow you to relax and create memories with your family and friends – under one roof. Plus our Concierges provide the knowledge, inside information, and access to help make your vacation special and memorable.

The minimum lengths of stay at our Time & Place homes vary depending on the home. Minimum stay periods range from 3-7 days in most cases during high and peak seasons. In rare cases, minimum stay periods can be as much as 14 nights. For more specific details, please inquire with one of our rental specialists.

Most Time & Place luxury vacation homes allow arrivals any day of the week, although few of the homes may have restrictions. Please ask us about the particular home you are considering.

Yes, many of our homes are the perfect setting for large gatherings such as family reunions and corporate events. We will be happy to help you find the best luxury vacation home that meets your needs.

It depends on the home you are renting. Some luxury vacation homes have central air conditioning, others only have air available in the bedrooms, and some may have only fans. Please inquire when making a reservation.

All of our homes have complimentary wifi, along with cable or satellite TV, however, only a few homes offer computers. Please inquire about the particular vacation home you are interested in.

Yes. All of our vacation home rental photos showcase the exact property you will be residing in, with exception of resort units that are very similar. It is important to note that furnishings and art does get changed from time to time.

The price of 5 Star Destinations vacation rentals, as posted on our website, reflect the rate for the entire home and not per person. Please note that all prices and details are subject to change.

Each home has a maximum occupancy based on the ideal sleeping accommodations for the home.

Yes – please visit our individual property pages for more pricing information. You may also email or call a 5 Star Destinations representative for more information.

If the rental is made within 120 days of arrival, 100% of all rental rates, fees, taxes and security deposits are due. If the rental is over 120 days then 50% of your total payment is due at the time of reservation in order to confirm your reservation. We accept Visa, MasterCard or American Express. We also accept wire transfers and checks.
What is your Cancellation policy?
Reservations are non-cancelable and non-refundable. We highly recommend purchasing travel insurance through our rental experts should cancellation be a possibility.

A security deposit via wire is required with each rental and is due upon booking. Two credit cards are also required as backup to the cash security deposit. The deposit is fully refundable, less any incidental charges or property damage costs or repairs, as follows: a minimum of 75% within 30 days of departure with homeowner approval, the balance within 60 days after departure. Security deposit rules will be discussed with you at time of booking and will be detailed on your contract. If there are no damages or owed services, then 100% of the deposit shall be returned after a walk through has been completed.

Housekeeping services are available in every reservation. The Tenant pays for housekeeping and departure clean, the minimum requirement is one a week during your stay. The frequency of service depends on the length of your stay, the property you are staying in, and the time of year you are visiting. We use high-thread count, hotel quality linens in all of our properties which are professionally laundered. Additional housekeeping services can be purchased if desired.

Our local, on-site Concierge Services are offered through your 5 Star Agent, who will be your main contact before your trip and while you are in residence. They will meet you at the home, give you a tour, and help you with any reservations or questions you may have. In addition, they can book in-home services such as private chefs, masseuses and additional housekeeping. They are fabulous at creating memorable vacations!

Your private Concierge will be happy to stock your home with the food and beverages of your choice at an additional charge. Because some of our homes are in remote locations, we request you provide grocery lists at least 2 weeks in advance. There is a pre-shopping charge and we have shoppers who will shop City Market, Clarks or Whole Foods at your request before arrival.

Absolutely! Our Concierge would be happy to assist you in booking a personal chef. Costs will vary based upon destination.

The current tax rate is
11.3% in Aspen, New Rate Effective 5/1 21.3%
6.9% for Pitkin County outside city limits
12.8% in Snowmass Village.
5.0% Resort Fee
5.0% Booking for Account Services if Credit Card is used, this can be waived by wiring the funds.

All our homes require that a licensee provide renters insurance when licensing the use of one of our homes. The easiest way to get it is to call your current insurance provider and tell them the address of the home and additionally you will insure the owner of the home and Five Star Destinations. This insurance is very cost effective and usually covers all your personal property that you are traveling with as well as any property you have in a car. It usually covers you in the event you need to move out during the rental and for personal liability up to $1,000,000 for you, your family, or your invitees. Call us with any questions, but your insurance agent would be the best person to talk with to get the right renters’ insurance.

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